CEOP

The Code Enforcement Outreach Program (CEOP) is an innovative program designed to improve communication and cooperation between tenants and rental property owners. CEOP is a joint project of the Department of Building Inspection (DBI), SFAA and tenant organizations.

The program’s goal is to get the City and the community to work together to bring housing into code compliance and to achieve the abatement of violations prior to the involvement of DBI and/or the City Attorney’s Office. This program will result in better, faster service to clients and save funds that the Department can use on other enforcement services and programs. CEOP can save property owners money before fines are assessed and attorney fees are necessary.

Community outreach coordination, counseling, and mediation assistance are among the services provided by the SFAA and participating agencies.

Its services are available to all San Francisco rental property owners and tenants including those who are not members of the partner agencies.  If you are a rental property owner and would like additional information or participate in the program contact Charley at SFAA -- (415) 255-2288 or email [email protected]


The DBI works in cooperation with these organizations:

  • Chinatown Community Development Corporation
  • Housing Rights Committee of San Francisco
  • Causa Justa:: Just Cause
  • San Francisco Apartment Association
  • Tenderloin Housing Clinic

Property Owners


The program provides support owners as they work with the DBI and tenant organizations to bring housing into code compliance. CEOP clarifies the respective rights and responsibilities or property owners and tenants to expedite code enforcement. In addition, property owners may utilize this program if they are having problems with tenants, including disputes involving access to a unit or damages.  For owners the program is able to:



  • Answer your questions about housing Code and compliance issues.
  • Provide a mentor program to counsel and help you to comply with repair requests in a timely manner
  • Mediate between you and your tenants on housing complaints.
  • For further questions about his program, call the Department of Building Inspection, Housing Inspection Services at: (415) 558-6088.



Tenants


The CEOP helps tenants of rental units in the City of San Francisco obtain the repairs they need. These nonprofit Tenant's Rights Associations can assist tenants:

The Housing Rights Committee of San Francisco 

(415) 703-8644
Causa Justa :: Just Cause
(415) 487-9203

For over a decade these organizations have provided tenant's rights counseling, advocacy, and eviction prevention for all San Francisco renters. They will:


  • Answer your questions about tenant's rights regarding the Housing Code and habitability compliance.
  • Help you notify your landlord in writing about needed repairs and facilitate completion of those repairs before housing inspection services are required.
  • Act as a liaison between you and the Department of Building Inspection when you require Housing inspection services to secure needed repairs.
  • Conduct workshops to educate tenants about their role in ensuing housing code compliance in their rental units.


Good Samaritan


In 2011, the San Francisco Board of Supervisors passed the Good Samaritan legislation that was introduced by Supervisor Scott Weiner. This is a critical piece of legislation that assists low-income tenants in securing housing when their rent controlled unit has become uninhabitable due to an emergency or disaster. This program may only be used by tenants who have been living in rent controlled units, and the program is strictly voluntary. This legislation protects both the landlord and the tenants, and the rules are very straightforward.

When a tenant of a rent controlled unit is unable to occupy the unit due to a disaster such as a fire, flood, earthquake, landslide or other event, they can seek out another unit that falls under the rent control ordinance. Once a unit and new landlord have been identified, the tenant and the landlord enter into a written agreement allowing the tenant to occupy the new unit at the pre-disaster rental amount, or up to 10% more.

The initial period of time is 12 months. If the tenant is still unable to reoccupy the previous unit in that amount of time, there is an option to extend the agreement for as long as another 12 months. This extension will be at the landlord’s discretion, and once again is voluntary.