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California Aparment Association

Education

Select a link to learn about our current Education offerings:

For information about classes offered in the past, visit our education archive page.

Cancellation policy
If you register for an SFAA class and need to cancel you must provide at least 72 hours' notice in order to receive a full refund.

CCRM Spring and Summer 2015 Property Management Series

SFAA's 2015 Spring Property Management Series starts Saturday, May 2, and runs through Saturday, May 23, at Fort Mason Center, 2 Marina Blvd., Bldg. C, Rooms 205 & 210, San Francisco. Sessions run from 8:00 a.m. - Noon and 1:00 - 5:00 p.m.

SFAA's 2015 Summer Property Management Series starts Tuesday, July 7, and runs through Tuesday, September 8, at the Jewish Community Cente, 3200 California Street, San Francisco. Sessions begin promptly at 6:00 p.m.

This course will give you the knowledge you need to understand and perform the day to day tasks of property management. Make your resume stand out from others when interviewing.

Topics covered in this course include:

  • Preparing the Property and Professional Leasing Skills
  • The Move-In-Process, Rent Collection and Notices
  • Resident Issues and Ending the Tenancy
  • Professional Skills for Supervisors
  • Maintenance Management: Maintaining a Property
  • Liability & Risk Management: Protecting the Investment
  • Budget Development and Implementation
  • Fair Housing: It's the Law
  • Ethics & Property Management

Download the Spring 2015 CCRM registration flyer here.

Fee: $750 for full series for SFAA members; $900 for full series for non-members

Download the Summer 2015 CCRM registration flyer here.

Fee: $750 for full series for SFAA members; $900 for full series for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Credit Reporting Class

Need a credit report for your prospective tenant?  What kind of credit report should you run? With today’s complicated application and credit screening regulations, you can’t afford to be confused.  Avoid unnecessary expense & loss of rental income. Come and learn from Kathy Parsons from Credit Bureau Associates on how to properly run a credit screening.

In this class we will cover:

  • Learn how to read your credit report
  • Learn the key factors that influence your risk score
  • Learn how to communicate with creditors
  • Negotiate settlements and resolution of disputes and outstanding balances
  • Learn how to dispute items that appear on your credit report with the national credit bureaus
  • Prepare an action plan to meet your goals and prevent negative credit in the future

Details: Tuesday, May 19, 6:00 - 8:00 p.m.
Fort Mason Building C, room 205

Fee: $55 for SFAA members; $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Leasing Bootcamp

WE WANT YOU!!!! Are you armed to sell in todayís tough economic times? Does the cheapest rent really win every time?

Come and learn new skills or fine-tune your existing techniques, and tailor your presentation to fit YOU! Convert more, close more and gain the confidence you need to be a sales superstar!

In this class you will learn what your responsibilities are as a leasing professional, how to prepare a property for market, how to choose comparable properties, complete a market survey and how to calculate revenue formulas to set market rents. Additionally, you will learn the do’s and don’ts of Fair Housing as it relates to leasing, how to advertise and market a property for market.  Leasing is selling and you will learn the basic techniques telephone and email etiquette, how to give a tour with safety tips, how to provide value added selling, resolve objections and closing techniques.  Once you have closed the deal, we will discuss how to process applications, credit checks, collect deposits and other fees.

This class will be taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Wednesday, June 3, 6:00 - 9:00 p.m.
Fort Mason, Building C, room 260, in San Francisco

Fee: $100 for SFAA members; $150 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Passthroughs Class

Rent Board mysteries revealed. The Rent Ordinance contains many options for increasing tenants' rent and recouping expenses that most landlords don’t take advantage of. Come and learn what some of the little-used increases are and how to apply for them as well as learn about other Rent Board rules that often confound even the savviest landlords.

Topics include options for completing a passthrough, including:

  • Bond Passthroughs (water and general)
  • Utility Petition (PG&E)
  • Capital Improvement Petitions
  • O&M Petitions
  • Other options: Comparables petition, 1.21, etc

Passthroughs is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Wednesday, June 10, 2015, 6:00 - 9:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 260

Fee: $55 for SFAA members; $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Four-Hour Lead Safe Renovator Refresher Class

If you’ve already completed the 8-hour Lead Safe Renovator – Initial, you are eligible for this 4-hour refresher training. The EPA requires Certified Renovators take this refresher training course every five years to maintain compliance with the Renovation, Repair and Painting (RRP) Rule.

This refresher training course was developed by the EPA, in collaboration with the U.S. Department of Housing and Urban Development (HUD), to train renovation, repair, and painting contractors how to work safely in housing with lead-based paint and comply with EPA's RRP Rule, and HUD's Lead Safe Housing Rule.

  • 4 Hours of Interactive Refresher Training
  • Hands-on Classroom Experience
  • Lead Renovator Certification Renewal

Details: Tuesday, June 16, 8:00 a.m. - Noon

Where: Fort Mason Center in San Francisco, Building C, Room 210

Fee: $75 for SFAA members; $150 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Solar Water Heating—Major Rebate Increase

What is the financial return on your utility bill?

Solar water heating generates significant savings for you by reducing your water heating costs, and also increases your property’s value. 

Recently, Governor Jerry Brown has authorized a huge increase in the California Solar Initiative’s Solar Water Heating Rebate! This means that the rebate, which comes in the form of a check shortly after the project is complete, is making it even more appealing to go solar. The new rebate, that is so valuable, must be taken advantage of now because the state has a limited amount of funding available for these types of projects.

An Occidental Power solar water heating system is also an opportunity to secure highly valuable Federal Solar Tax Credits, which are set to expire at the end of 2016.

The class will give you a thorough introduction to the technology, the costs, benefits, and the incentives that make solar a compelling investment.

The class will be given by a team from Occidental Power: Greg Kennedy and Shane Ossa. Occidental Power has been in business since 1989, and has installed hundreds of systems in San Francisco and the Bay Area over the years.

Details: Tuesday, June 23, 2015, 12:30 - 3:30 p.m.
Fort Mason, Building C, Room 260

Fee: $55 for SFAA members; $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Class fees will be refunded by Oxypower if you decide to buy a solar thermal system with them.

For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or stephanie@sfaa.org.

What to Expect When You Are Expecting (a Seismic Retrofit) Class

This class will address:

  • What Will Happen to My Building?

     

    · Typical 6 to12 Unit Apartment Building
    · Large Parking-Restricted Apartment Building
    · Apartment Building with Commercial Space / First Level Unit

  • How Long Must I Endure?

     

    · Project initialization                                              
    · Financing
    · Design
    · Permitting
    · Bidding
    · Construction                                          
    · Project Close-out
    · Schedule summary

  • What will this cost?
     

    · Design / Construction Documents
    · Permits
    · Construction & Change Orders
    · Construction Management
    · Property Management
    · Special Inspections
    · Structural Observations
    · Contingency

Details: Monday, June 29, 2015, 12:30 - 3:30 p.m.
Fort Mason, Building C, room 260, in San Francisco

Fee: $55 for SFAA members, $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Raising Rents Class

Confused about how to calculate security deposit interest? Wondering how to increase a tenant's rent when you havenít done it for several years? Worried you've increased a tenantís rent too much and donít know what to do about it? Want to know what the Rent Board fee is and how to collect it from your tenants? Join the club! Even some seasoned property managers (and even lawyers) donít know some of the ins and outs of dealing with these issues.

Topics include an overview of options for increasing rents. (Annual/Banked, Bonds, Utility, Cap. Imp., O&M):

    • Annual and Banked increases. How to calculate, what to do when you've increased too much, definition of null and void increases.
    • Did you give the proper notice?
    • How much notice does a landlord have to give?
    • What form do I use?
    • Calculating Security Deposit Interest
    • Charging for Rent Board Fee

Details: Tuesday, July 7, 2015, 6:00 - 9:00 p.m.
Fort Mason, Building C, room 205, in San Francisco

Fee: $55 for SFAA members, $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.


Four-Hour Asbestos Refresher Class

OSHA AND EPA REGULATIONS REQUIRE: Mandatory Annual Asbestos Awareness Training Courses for maintenance operators and supervisors who have an Asbestos Certification.

Class IV “Worker Training” is designed for maintenance and custodial related occupations which employees contact but do not disturb Asbestos Containing Material or Presumed Asbestos Containing Material, and activities of dust clean-up, waste and debris resulting from either an abatement project of small scale or maintenance activities that do disturb asbestos.

Details: Wednesday, July 15, 8:00 a.m. - Noon

Where: Fort Mason Bldg C, room 210

Fee: $75 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.


Crime and Responsibility in Rental Housing Class

Rental owners and managers are responsible to protect their residents from criminal acts that may occur on the property. Criminal activity can have a major impact on the health of a community and have negative effects on residents safety, property value and revenue growth. One of the best ways to deter crime in rental housing is through coordinated efforts with local law enforcement, neighbors, Owner/Agents and educating current residents.

This course will outline:

  • Crime and its effect on property values
  • How to prepare the property to prevent crime
  • Anti-drug policy programs
  • How to recognize illegal activity
  • How to enforce policies and eviction procedures
  • How to handle domestic violence situations
  • Megan’s Law

Details: Wednesday, July 22, 6:00 - 9:00 p.m.

Where: Fort Mason Bldg C, room 205

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.


Unlawful Detainer Class

Instructed by Jo Biel of Eviction Assistance

Eviction Law 101: Preparing the forms for an eviction lawsuit aka Unlawful Detainer from beginning to end to ensure compliance with the law and other legal requirements. Understanding Unlawful Detainers in San Francisco and the guidelines under the San Francisco rent Control Ordinance.

Parties are required to file an Unlawful Detainer eviction lawsuit to evict their tenant after giving proper written notice to pay/cure/quit or vacate.  Discussions will include varying types of notices, unlawful detainer causes of action, rent control, and the basic fundamentals of preparing the forms and filing an eviction lawsuit with lots of question and answer session time.

This class informs the student how to properly understand, prepare and serve the necessary forms for completing an unlawful detainer (eviction lawsuit) from start to finish, with a good working knowledge of the principals of unlawful detainer proceedings.

Major topics:

  • Review Unlawful Detainers
  • Reviewing a three-day notice to pay rent or quit
  • Preparing the Unlawful Detainer forms
  • Serving the Unlawful Detainer
  • Contested v. Uncontested
  • Request to enter Default forms
  • Request to Enter Default Judgment form
  • Memorandum to set cause for trial
  • Writ of execution for possession form
  • Sheriff final eviction form for varying counties

Details: Thursday, July 23, 2015, 6:00 - 9:00 p.m.

Where: Fort Mason Bldg C, room 205

Fee: $55 for SFAA members; $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.


Serving Notices Class

Instructed by Jo Biel of Eviction Assistance

Are you serving notice according to the law? One simple Mistake Could Cost You!
Every day, landlords are serving 3-day notices to their residents and every day, landlords are getting into trouble for serving them incorrectly.

Protect yourself and your investment by learning how to properly serve eviction and 3-day notices. Get the legal counseling you need from a specialist in landlord/tenant law.

Details: Wednesday, August 5, 2015, 6:00 - 9:00 p.m.

Where: Fort Mason Bldg C, room 205

Fee: $55 for SFAA members; $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Modern Marketing Class Ė Don't miss out on how to market your property

Every property, regardless of its size, demographic, type or location, requires a solid marketing strategy in order to succeed and obtain the highest revenue possible. Marketing refers to the process of promoting and selling a product or service that attracts potential customers and influences them to make a purchasing decision. Multifamily marketing occurs both internally (to retain current residents) and externally (to attract new prospects).

The Owner/Agent must play an active role in promoting the property, ensuring the correct platforms and media outlets are being used and providing a return on investment. In order to do so, the Owner/Agent must understand how to correctly position the property and how to best distribute their message to the public.

Details: Thursday, August 6, 2015, 6:00 - 9:00 p.m.
Fort Mason Building C, Room 205

Fee: $85 for SFAA members; $100 for non-members

Managing Rental Housing Class

Owning and managing rental housing in San Francisco is more complicated than it used to be. Why not get help managing your investment? This class can help you successfully create, maintain, and terminate a tenancy by providing step-by-step instructions. Learn the importance of tenant screening policies, fair housing laws, and security deposits.

This course will cover the following four major categories of rental housing operations:

  • “Creating the Tenancy”
  • “During the Tenancy”
  • “Termination of the Tenancy”
  • “Post-Tenancy”

This course is based upon the Managing Rental Housing Reference Guide (Ninth
Edition), a publication of the California Apartment Association. It will be used as a
reference text throughout the course. Students will be provided a copy of the 9th Edition Reference Guide as part of the class fee.

Managing Rental Housing is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Saturday, August 29, 2015, 8:00 a.m. - 5:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $110 for SFAA members; $220 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.


Human Resources: Employee Recruiting, Hiring & Retention Class

Come learn the ins and outs of hiring and retaining an employee. Hiring employees is a process crucial to the success of a business, and as most successful small business owners know, the hiring process does not begin with the interview and end with the job offer. Rather, it involves planning and considering the job prior to an interview, recruiting and interviewing wisely to bring in the right person, and providing new workers with an orientation that enables them to get off to a strong start with the company.

In this class we will review:

  • The benefits of hiring employees.
  • How to find and hire quality employees.
  • How to choose applicant testing methods.
  • How to conduct a non-discriminatory interview.
  • How to respond to reference requests.
  • The ADA and FEHA.
  • Submitting an offer letter to a candidate.
  • The paperwork required by law for new employees.
  • Employee development and job coaching.
  • Designing and developing employee handbooks.
  • Workers’ compensation duties and procedures.
  • How to reduce employee turnover.
  • Employee disciplinary measures.
  • Legal issues and employer liability.

Details: Thursday, September 3, 2015, 6:00 - 9:00 p.m.

Where: Fort Mason Bldg C, room 205

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Passthroughs Class

Rent Board mysteries revealed. The Rent Ordinance contains many options for increasing tenants' rent and recouping expenses that most landlords don’t take advantage of. Come and learn what some of the little-used increases are and how to apply for them as well as learn about other Rent Board rules that often confound even the savviest landlords.

Topics include options for completing a passthrough, including:

  • Bond Passthroughs (water and general)
  • Utility Petition (PG&E)
  • Capital Improvement Petitions
  • O&M Petitions
  • Other options: Comparables petition, 1.21, etc

Passthroughs is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Tuesday, October 20, 2015, 6:00 - 9:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $55 for SFAA members; $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Fair Housing Class (It's the Law!)

It is the Owner/Agent’s responsibility to be aware of the laws regarding fair housing.

Fair housing practices are not only ethical, they are good business. With discrimination complaints, undercover investigations, and fines and penalties on the rise, it is imperative that all owners and employees are trained to understand and abide by all federal, state and local laws regarding fair housing.

Details: Tuesday, November 3, 2015, 6:00 - 9:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.