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California Aparment Association

Education

Select a link to learn about our current Education offerings:

For information about classes offered in the past, visit our education archive page.

Cancellation policy
If you register for an SFAA class and need to cancel you must provide at least 72 hours' notice in order to receive a full refund.

CCRM Property Management Series

SFAA's 2016 Winter Property Management Series starts Thursday, January 7, and runs through Thursday, March 10, at the Jewish Community Center in San Francisco. Sessions run from 6:00-9:00 p.m.

This course will give you the knowledge you need to understand and perform the day to day tasks of property management. Make your resume stand out from others when interviewing.

Topics covered in this course include:

  • Preparing the Property and Professional Leasing Skills
  • The Move-In-Process, Rent Collection and Notices
  • Resident Issues and Ending the Tenancy
  • Professional Skills for Supervisors
  • Maintenance Management: Maintaining a Property
  • Liability & Risk Management: Protecting the Investment
  • Budget Development and Implementation
  • Fair Housing: It's the Law
  • Ethics & Property Management

Download the Winter 2016 CCRM registration flyer here.

Fee: $750 for full series for SFAA members; $900 for full series for non-members

CCRM Spring and Summer 2016 Series

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Mold Class

Mold can create maintenance concerns for your rental property and health issues for your tenants.

This class is recommended for rental owners, property managers, and maintenance employees. It covers health effects that mold may have on your renters or employees; indoor conditions which can lead to the growth of mold and routine maintenance tasks that prevent the growth of mold.

This course counts toward two Continuing Education credits.

This class is for both current certificate holders seeking renewal and those wanting to become new certificate holders.

You must renew your Mold Certification annually. If you received Mold Certification in 2015 you must renew your certificate this year and every year moving forward to keep it valid.

Course Instructor: Benchmark Environmental

Details: Tuesday, February 9, 2016, 8:00 a.m. - Noon p.m.

Where: Fort Mason, Building C, Room 210, in San Francisco

Fee: $75 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Landlord Etiquette Class

Can I just walk into a unit? Can I rent to only 1 person? Canít I wait to return the security deposit until I think everything is to my satisfaction? I donít like my tenant anymore can I make them leave? I donít want to rent to a couple, is that okay? Come learn all the doís and doníts of being a landlord.

This class will be taught by Steven C. Williams of Fried & Williams, LP. Steve has been practicing law since passing the bar exam in 1999 from Golden Gate University.

Details: Thursday, February 11, 2016, from 1:00 - 4:00 p.m.

Where: Fort Mason, Building C, room 205, in San Francisco

Fee: $65 for SFAA members, $85 for non-members

All cancellations must be made 72 hours prior to the class to receive a full refund.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Bed Bug Regulations and Remediation

Bed bugs do not discriminate. Infestations happen in SRO units, luxury penthouses, and everything in between.

The San Francisco Department of Public Health has recently revised their Bed Bug Rules and Regulations. Learn how to comply with the DPH requirements, limit your liability, and maximize the effectiveness of your Bed Bug treatments with this three-hour course taught by Erik Alden of ISOTECH Pest Control and Eric Andresen SFAA Board President & CPM, of West Coast Property Management.

Details: Tuesday, February 16, 2016, from 12:30 - 3:30 p.m.

Where: Fort Mason, Building C, room 210, in San Francisco

Fee: $65 for SFAA members, $85 for non-members

All cancellations must be made 72 hours prior to the class to receive a full refund.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Crime and Responsibility in Rental Housing Class

Rental owners and managers are responsible to protect their residents from criminal acts that may occur on the property. Criminal activity can have a major impact on the health of a community and have negative effects on residents safety, property value and revenue growth. One of the best ways to deter crime in rental housing is through coordinated efforts with local law enforcement, neighbors, Owner/Agents and educating current residents.

This course will outline:

  • Crime and its effect on property values
  • How to prepare the property to prevent crime
  • Anti-drug policy programs
  • How to recognize illegal activity
  • How to enforce policies and eviction procedures
  • How to handle domestic violence situations
  • Meganís Law

Details: Wdnesday, March 9, 1:00 - 4:00 p.m.

Where: Fort Mason Bldg C, room 210

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Tenant Lawsuits Class

By popular demand, SFAA is offering a class that will help members understand and comply with all the laws on receiving a Tenant Lawsuit.

This class will show how tenant lawsuits are filed against a landlord. Our class is taught by contributing attorney Ė Steven Williams of Fried & Williams LLP.

Part 1: Tenant Lawsuits

  • Wrongful eviction
  • Breach of warranty of habitability/mold
  • Illegal units
  • Defenses
  • Damages

Part 2: Asset Protection Planning

  • Protect your property from creditors, predators, liens and judgments
  • Choosing proper legal structures for your property to minimize liability
  • Business vs. personal holdings
  • Protecting your privacy
  • Purpose of estate and financial planning

Details: Wednesday, March 9, 2016, from 2:00 - 5:00 p.m.

Where: Fort Mason, Building C, room 205, in San Francisco

Fee: $65 for SFAA members, $85 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Modern Marketing: Marketing Your Property Class

Every property, regardless of its size, demographic, type or location, requires a solid marketing strategy in order to succeed and obtain the highest revenue possible. Marketing refers to the process of promoting and selling a product or service that attracts potential customers and influences them to make a purchasing decision.

Multifamily marketing occurs both internally (to retain current residents) and externally (to attract new prospects). The Owner/Agent must play an active role in promoting the property, ensuring the correct platforms and media outlets are being used and providing a return on investment. In order to do so, the Owner/Agent must understand how to correctly position the property and how to best distribute their message to the public.

Details: Wednesday, March 16, 1:00 - 4:00 p.m.

Where: Fort Mason, Building C, Room 205

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Leasing Bootcamp

WE WANT YOU!!!! Are you armed to sell in todayís tough economic times? Does the cheapest rent really win every time?

Come and learn new skills or fine-tune your existing techniques, and tailor your presentation to fit YOU! Convert more, close more and gain the confidence you need to be a sales superstar!

In this class you will learn what your responsibilities are as a leasing professional, how to prepare a property for market, how to choose comparable properties, complete a market survey and how to calculate revenue formulas to set market rents. Additionally, you will learn the do’s and don’ts of Fair Housing as it relates to leasing, how to advertise and market a property for market.  Leasing is selling and you will learn the basic techniques telephone and email etiquette, how to give a tour with safety tips, how to provide value added selling, resolve objections and closing techniques.  Once you have closed the deal, we will discuss how to process applications, credit checks, collect deposits and other fees.

This class will be taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Thursday, March 17, 1:00 - 4:00 p.m.
Fort Mason, Building C, room 205, in San Francisco

Fee: $100 for SFAA members; $150 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Raising Rents Class

Confused about how to calculate security deposit interest? Wondering how to increase a tenant’s rent when you haven’t done it for several years? Worried you’ve increased a tenant’s rent too much and don’t know what to do about it? Want to know what the Rent Board fee is and how to collect it from your tenants? Join the club! Even some seasoned property managers (and even lawyers) don’t know some of the ins and outs of dealing with these issues.

Topics include:

  • Overview of options for increasing rents. (Annual/Banked, Bonds, Utility, Cap. Imp., O&M)
  • Annual and Banked increases. How to calculate, what to do when you’ve increased too much, definition of null and void increases.
  • Did you give the proper notice?
  • How much notice does a landlord have to give?
  • What form do I use?
  • Calculating Security Deposit Interest.
  • Charging for Rent Board Fee.

Raising Rents is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Thursday, March 17, 2016, 6:00 – 9:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $65 for SFAA members; $85 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or †stephanie@sfaa.org.

Human Resources: Employee Recruiting, Hiring & Retention

Come learn the ins and outs of hiring and retaining an employee. Hiring employees is a process crucial to the success of a business, and as most successful small business owners know, the hiring process does not begin with the interview and end with the job offer. Rather, it involves planning and considering the job prior to an interview, recruiting and interviewing wisely to bring in the right person, and providing new workers with an orientation that enables them to get off to a strong start with the company.

In this class we will review:

  • The benefits of hiring employees.
  • How to find and hire quality employees.
  • How to choose applicant testing methods.
  • How to conduct a non-discriminatory interview.
  • How to respond to reference requests.
  • The ADA and FEHA.
  • Submitting an offer letter to a candidate.
  • The paperwork required by law for new employees.
  • Employee development and job coaching.
  • Designing and developing employee handbooks.
  • Workersí compensation duties and procedures.
  • How to reduce employee turnover.
  • Employee disciplinary measures.
  • Legal issues and employer liability.

Details: Wednesday, March 23, 1:00 - 4:00 p.m.
Fort Mason Building C, room 210

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or †stephanie@sfaa.org.

Passthroughs Class

Rent Board mysteries revealed. The Rent Ordinance contains many options for increasing tenants' rent and recouping expenses that most landlords donít take advantage of. Come and learn what some of the little-used increases are and how to apply for them as well as learn about other Rent Board rules that often confound even the savviest landlords.

Topics include options for completing a passthrough, including:

  • Bond Passthroughs (water and general)
  • Utility Petition (PG&E)
  • Capital Improvement Petitions
  • O&M Petitions
  • Other options: Comparables petition, 1.21, etc

This course is based upon the Managing Rental Housing Reference Guide (Ninth
Edition), a publication of the California Apartment Association. It will be used as a
reference text throughout the course. Students will be provided a copy of the 9th Edition Reference Guide as part of the class fee.

Passthroughs is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Thursday, March 24, 2016, 6:00 – 9:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $65 for SFAA members; $85 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or †stephanie@sfaa.org.

Compliance with EPA’s Renovation, Repair, and Painting (RRP) Rule

The Environmental Protection Agency has revised its Lead-Based Paint Renovation and Repair Regulations and now requires property owners and management companies to implement lead-safe work practices and certification training for paid contractors and maintenance professionals working in pre-1978 housing.

For information about who should take this class and who needs to be certified, please visit the EPA website here.

The course is a one-day (eight-hour) class that explains how to comply with EPA’s Renovation, Repair, and Painting (RRP) Rule. Subjects that will be covered include:

  • health effects,
  • regulations,
  • lead-safe work practices,
  • containment,
  • cleaning, and record keeping.

Details: Monday, March 28, 2016, from 8:00 a.m. - 5:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $295 for SFAA members; $395 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Managing Rental Housing Class

Owning and managing rental housing in San Francisco is more complicated than it used to be. Why not get help managing your investment? This class can help you successfully create, maintain, and terminate a tenancy by providing step-by-step instructions. Learn the importance of tenant screening policies, fair housing laws, and security deposits.

This course will cover the following four major categories of rental housing operations:

  • Creating the tenancy
  • During the tenancy
  • Termination of the tenancy
  • Post-tenancy

This course is based upon the Managing Rental Housing Reference Guide (Ninth
Edition), a publication of the California Apartment Association. It will be used as a
reference text throughout the course. Students will be provided a copy of the 9th Edition Reference Guide as part of the class fee.

Managing Rental Housing is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Wednesday, April 6, 2016, 8:00 a.m. – 5:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 230

Fee: $110 for SFAA members; $220 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or †stephanie@sfaa.org.

Four-hour Lead Safe Renovator Refresher Course

If you’ve already completed the 8-hour Lead Safe Renovator – Initial, you are eligible for this 4-hour refresher training. The EPA requires Certified Renovators take this refresher training course every five years to maintain compliance with the Renovation, Repair and Painting (RRP) Rule.

This refresher training course was developed by the EPA, in collaboration with the U.S. Department of Housing and Urban Development (HUD), to train renovation, repair, and painting contractors how to work safely in housing with lead-based paint and comply with EPA's RRP Rule, and HUD's Lead Safe Housing Rule.

  • 4 Hours of Interactive Refresher Training
  • Hands-on Classroom Experience
  • Lead Renovator Certification Renewal

Details: Tuesday, May 17, 2016, 8:00 a.m. - Noon

Where: Fort Mason Center in San Francisco, Building C, Room 210

Fee: $75 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Leasing Bootcamp

WE WANT YOU!!!! Are you armed to sell in todayís tough economic times? Does the cheapest rent really win every time?

Come and learn new skills or fine-tune your existing techniques, and tailor your presentation to fit YOU! Convert more, close more and gain the confidence you need to be a sales superstar!

In this class you will learn what your responsibilities are as a leasing professional, how to prepare a property for market, how to choose comparable properties, complete a market survey and how to calculate revenue formulas to set market rents. Additionally, you will learn the do’s and don’ts of Fair Housing as it relates to leasing, how to advertise and market a property for market.  Leasing is selling and you will learn the basic techniques telephone and email etiquette, how to give a tour with safety tips, how to provide value added selling, resolve objections and closing techniques.  Once you have closed the deal, we will discuss how to process applications, credit checks, collect deposits and other fees.

This class will be taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Thursday, June 2, 6:00 - 9:00 p.m.
Fort Mason, Building C, room 260, in San Francisco

Fee: $100 for SFAA members; $150 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Four-hour Asbestos Refresher

OSHA AND EPA REGULATIONS REQUIRE: Mandatory Annual Asbestos Awareness Training Courses for maintenance operators and supervisors who have an Asbestos Certification.

Class IV "Worker Training" is designed for maintenance and custodial related occupations which employees contact but do not disturb Asbestos Containing Material or Presumed Asbestos Containing Material, and activities of dust clean-up, waste and debris resulting from either an abatement project of small scale or maintenance activities that do disturb asbestos.

Details: Monday, June 6, from 8:00 a.m. - Noon

Where: Fort Mason, Building C, Room 210

Fee: $75 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Crime and Responsibility in Rental Housing Class

Rental owners and managers are responsible to protect their residents from criminal acts that may occur on the property. Criminal activity can have a major impact on the health of a community and have negative effects on residents safety, property value and revenue growth. One of the best ways to deter crime in rental housing is through coordinated efforts with local law enforcement, neighbors, Owner/Agents and educating current residents.

This course will outline:

  • Crime and its effect on property values
  • How to prepare the property to prevent crime
  • Anti-drug policy programs
  • How to recognize illegal activity
  • How to enforce policies and eviction procedures
  • How to handle domestic violence situations
  • Meganís Law

Details: Wdnesday, June 8, 6:00 - 9:00 p.m.

Where: Fort Mason Bldg C, room 210

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Modern Marketing: Marketing Your Property Class

Every property, regardless of its size, demographic, type or location, requires a solid marketing strategy in order to succeed and obtain the highest revenue possible. Marketing refers to the process of promoting and selling a product or service that attracts potential customers and influences them to make a purchasing decision.

Multifamily marketing occurs both internally (to retain current residents) and externally (to attract new prospects). The Owner/Agent must play an active role in promoting the property, ensuring the correct platforms and media outlets are being used and providing a return on investment. In order to do so, the Owner/Agent must understand how to correctly position the property and how to best distribute their message to the public.

Details: Wednesday, June 15, 6:00 - 9:00 p.m.

Where: Fort Mason, Building C, Room 205

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Raising Rents Class

Confused about how to calculate security deposit interest? Wondering how to increase a tenant’s rent when you haven’t done it for several years? Worried you’ve increased a tenant’s rent too much and don’t know what to do about it? Want to know what the Rent Board fee is and how to collect it from your tenants? Join the club! Even some seasoned property managers (and even lawyers) don’t know some of the ins and outs of dealing with these issues.

Topics include:

  • Overview of options for increasing rents. (Annual/Banked, Bonds, Utility, Cap. Imp., O&M)
  • Annual and Banked increases. How to calculate, what to do when you’ve increased too much, definition of null and void increases.
  • Did you give the proper notice?
  • How much notice does a landlord have to give?
  • What form do I use?
  • Calculating Security Deposit Interest.
  • Charging for Rent Board Fee.

Raising Rents is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Thursday, June 16, 2016, 1:00 – 4:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $65 for SFAA members; $85 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or †stephanie@sfaa.org.

Managing Rental Housing Class

Owning and managing rental housing in San Francisco is more complicated than it used to be. Why not get help managing your investment? This class can help you successfully create, maintain, and terminate a tenancy by providing step-by-step instructions. Learn the importance of tenant screening policies, fair housing laws, and security deposits.

This course will cover the following four major categories of rental housing operations:

  • Creating the tenancy
  • During the tenancy
  • Termination of the tenancy
  • Post-tenancy

This course is based upon the Managing Rental Housing Reference Guide (Ninth
Edition), a publication of the California Apartment Association. It will be used as a
reference text throughout the course. Students will be provided a copy of the 9th Edition Reference Guide as part of the class fee.

Managing Rental Housing is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Saturday, June 18, 2016, 8:00 a.m. – 5:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 230

Fee: $110 for SFAA members; $220 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or †stephanie@sfaa.org.

Human Resources: Employee Recruiting, Hiring & Retention

Come learn the ins and outs of hiring and retaining an employee. Hiring employees is a process crucial to the success of a business, and as most successful small business owners know, the hiring process does not begin with the interview and end with the job offer. Rather, it involves planning and considering the job prior to an interview, recruiting and interviewing wisely to bring in the right person, and providing new workers with an orientation that enables them to get off to a strong start with the company.

In this class we will review:

  • The benefits of hiring employees.
  • How to find and hire quality employees.
  • How to choose applicant testing methods.
  • How to conduct a non-discriminatory interview.
  • How to respond to reference requests.
  • The ADA and FEHA.
  • Submitting an offer letter to a candidate.
  • The paperwork required by law for new employees.
  • Employee development and job coaching.
  • Designing and developing employee handbooks.
  • Workersí compensation duties and procedures.
  • How to reduce employee turnover.
  • Employee disciplinary measures.
  • Legal issues and employer liability.

Details: Wednesday, June 22, 6:00 - 9:00 p.m.
Fort Mason Building C, room 210

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or †stephanie@sfaa.org.

Passthroughs Class

Rent Board mysteries revealed. The Rent Ordinance contains many options for increasing tenants' rent and recouping expenses that most landlords donít take advantage of. Come and learn what some of the little-used increases are and how to apply for them as well as learn about other Rent Board rules that often confound even the savviest landlords.

Topics include options for completing a passthrough, including:

  • Bond Passthroughs (water and general)
  • Utility Petition (PG&E)
  • Capital Improvement Petitions
  • O&M Petitions
  • Other options: Comparables petition, 1.21, etc

This course is based upon the Managing Rental Housing Reference Guide (Ninth
Edition), a publication of the California Apartment Association. It will be used as a
reference text throughout the course. Students will be provided a copy of the 9th Edition Reference Guide as part of the class fee.

Passthroughs is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Thursday, June 23, 2016, 1:00 – 4:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 230

Fee: $65 for SFAA members; $85 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or †stephanie@sfaa.org.