San Francisco Apartment Association
home membership education & events legislation magazine community resources
California Aparment Association

Education

Select a link to learn about our current Education offerings:

For information about classes offered in the past, visit our education archive page.

Cancellation policy
If you register for an SFAA class and need to cancel you must provide at least 72 hours' notice in order to receive a full refund.

CCRM Property Management Series

SFAA's 2016 Fall Property Management Series starts Thursday, October 5, and runs through Thursday, December 15, at Fort Mason Center, 2 Marina Blvd, Bldg C, Rm 205 & 210 San Francisco, CA 94123. Classes are held Thursdays from 1:00 - 4:00 p.m.

This course will give you the knowledge you need to understand and perform the day to day tasks of property management. Make your resume stand out from others when interviewing.

Topics covered in this course include:

  • Preparing the Property and Professional Leasing Skills
  • The Move-In-Process, Rent Collection and Notices
  • Resident Issues and Ending the Tenancy
  • Professional Skills for Supervisors
  • Maintenance Management: Maintaining a Property
  • Liability & Risk Management: Protecting the Investment
  • Budget Development and Implementation
  • Fair Housing: It's the Law
  • Ethics & Property Management

Download the Fall 2016 CCRM registration flyer here.

Fee: $750 for full series for SFAA members; $900 for full series for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Credit Screening Class - This class is cancelled

Need a credit report for your prospective tenant?  What kind of credit report should you run? With today’s complicated application and credit screening regulations, you can’t afford to be confused.  Avoid unnecessary expense & loss of rental income. Come and learn from Kathy Parsons from Credit Bureau Associates on how to properly run a credit screening.

In this class we will cover:

  • Learn how to read your credit report.
  • Learn the key factors that influence your risk score.
  • Learn how to communicate with creditors
  • Negotiate settlements and resolution of disputes and outstanding balances
  • Learn how to dispute items that appear on your credit report with the national credit bureaus
  • Prepare an action plan to meet your goals and prevent negative credit in the future

Details: Wednesday, September 28, 2016, 1:00 – 4:00 p.m.

Where: Fort Mason, Building Gate House, in San Francisco

Fee: $65 for SFAA members; $85 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or  stephanie@sfaa.org.

Raising Rents Class

Confused about how to calculate security deposit interest? Wondering how to increase a tenant’s rent when you haven’t done it for several years? Worried you’ve increased a tenant’s rent too much and don’t know what to do about it? Want to know what the Rent Board fee is and how to collect it from your tenants? Join the club! Even some seasoned property managers (and even lawyers) don’t know some of the ins and outs of dealing with these issues.

Topics include an overview of options for increasing rents. (Annual/Banked, Bonds, Utility, Cap. Imp., O&M), including:

  • Annual and Banked increases. How to calculate, what to do when you’ve increased too much, definition of null and void increases.
  • Did you give the proper notice?
  • How much notice does a landlord have to give?
  • What form do I use?
  • Calculating Security Deposit Interest
  • Charging for Rent Board Fee

Raising Rents is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Thursday, October 6, 2016, 6:00 – 9:00 p.m.

Where: Fort Mason, Building C, room 205, in San Francisco

Fee: $65 for SFAA members; $85 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or  stephanie@sfaa.org.

Leasing Bootcamp

Come and learn new skills or fine-tune your existing techniques, and tailor your presentation to fit YOU! Convert more, close more and gain the confidence you need to be a sales superstar!

In this class you will learn what your responsibilities are as a leasing professional, how to prepare a property for market, how to choose comparable properties, complete a market survey and how to calculate revenue formulas to set market rents. Additionally, you will learn the do’s and don’ts of Fair Housing as it relates to leasing, how to advertise and market a property for market.  Leasing is selling and you will learn the basic techniques telephone and email etiquette, how to give a tour with safety tips, how to provide value added selling, resolve objections and closing techniques.  Once you have closed the deal, we will discuss how to process applications, credit checks, collect deposits and other fees.

This class will be taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Tuesday, October 11, 6:00 - 9:00 p.m.
Fort Mason, Building C, room 210, in San Francisco

Fee: $100 for SFAA members; $150 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Fair Housing

It is the Owner/Agent’s responsibility to be aware of the laws regarding fair housing.

Fair housing practices are not only ethical, they are good business. With discrimination complaints, undercover investigations, and fines and penalties on the rise, it is imperative that all owners and employees are trained to understand and abide by all federal, state and local laws regarding fair housing.

Details: Thursday, October 27, 6:00 - 9:00 p.m.
Fort Mason, Building C, room 210, in San Francisco

Fee: $85 for SFAA members; $100 for non-members

All cancellations must be made 72 hours prior to the class to receive a full refund.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Credit Screening Class

Need a credit report for your prospective tenant?  What kind of credit report should you run? With today’s complicated application and credit screening regulations, you can’t afford to be confused.  Avoid unnecessary expense & loss of rental income. Come and learn from Kathy Parsons from Credit Bureau Associates on how to properly run a credit screening.

In this class we will cover:

  • Learn how to read your credit report.
  • Learn the key factors that influence your risk score.
  • Learn how to communicate with creditors
  • Negotiate settlements and resolution of disputes and outstanding balances
  • Learn how to dispute items that appear on your credit report with the national credit bureaus
  • Prepare an action plan to meet your goals and prevent negative credit in the future

Details: Wednesday, November 2, 2016, 5:00 – 8:00 p.m.

Where: Fort Mason, Building C, room 205, in San Francisco

Fee: $65 for SFAA members; $85 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or  stephanie@sfaa.org.

Credit Screening Class

Need a credit report for your prospective tenant?  What kind of credit report should you run? With today’s complicated application and credit screening regulations, you can’t afford to be confused.  Avoid unnecessary expense & loss of rental income. Come and learn from Kathy Parsons from Credit Bureau Associates on how to properly run a credit screening.

In this class we will cover:

  • Learn how to read your credit report.
  • Learn the key factors that influence your risk score.
  • Learn how to communicate with creditors
  • Negotiate settlements and resolution of disputes and outstanding balances
  • Learn how to dispute items that appear on your credit report with the national credit bureaus
  • Prepare an action plan to meet your goals and prevent negative credit in the future

Details: Wednesday, November 2, 2016, 5:00 – 8:00 p.m.

Where: Fort Mason, Building C, room 205, in San Francisco

Fee: $65 for SFAA members; $85 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or  stephanie@sfaa.org.

Passthroughs

Rent Board mysteries revealed! The Rent Ordinance contains many options for increasing tenants' rent and recouping expenses that are available to landlords. Come and learn what some of the little-used increases are and how to apply for them. Gain insights into other Rent Board rules that often confound even the savviest landlords.

Topics include options for completing a passthrough, including:

  • Bond Passthroughs (water and general)
  • Utility Petition (PG&E)
  • Capital Improvement Petitions
  • O&M Petitions
  • Other options: Comparables petition, 1.21, etc.

Passthroughs is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Thursday, November 3, 6:00 Ė 9:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 235

Fee: $65 for SFAA members; $85 for non-members

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or †stephanie@sfaa.org.

Move In Class

Do you know all the ins and outs of moving a tenant in to your unit? This course will educate you on the process of rental agreements, how to prepare the move-in package, write policies and procedures, create a resident handbook and the proper way to collect rent, handle bad checks and file legal notices.

Objectives

  • The importance of effective communication.
  • How to prepare a move-in packet.
  • Rental and lease agreements.
  • The basic components of a rental/lease agreement.
  • Addenda to the rental/lease agreement.
  • How to develop house rules, community policies and a resident handbook.
  • The importance of keeping resident paperwork and files.
  • Preparing for the move-in process.
  • Rent collection procedures and handling of funds.
  • Policies related to move-in and monthly payments.
  • The basics of late fees.
  • Non-sufficient funds and non-payment procedures.
  • Rent increases and lease renewals.
  • Lease renewal incentives.

This class is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Thursday, December 1, 2016, 6:00 – 9:00 p.m.

Where: Fort Mason, Building C, room 235, in San Francisco

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or  stephanie@sfaa.org.

Move Out Class

Do you know all the ins and outs of moving a tenant out of your unit? This course will educate you on the process of ending a tenancy, how to prepare the move-out package, preparing for the walk thru, the proper way to handle the security deposit.

Objectives

  • How to prepare a move-out packet.
  • Scheduling a walk-thru.
  • Identifying normal wear and tear as opposed to damages.
  • Security deposit deductions.

This class is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Thursday, December 8, 2016, 6:00 – 9:00 p.m.

Where: Fort Mason, Building C, room 235, in San Francisco

Fee: $65 for SFAA members; $85 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or  stephanie@sfaa.org.

How to Deal with Difficult Tenants Class

Many of us deal with stress & conflict on a daily basis.  Managing rental property has become increasingly difficult due to new laws & responsibilities placed on landlords.  We can reduce the stress & avoid legal problems by understanding how to prevent & minimize conflict, by developing positive relationships with residents, and by practicing preventative law thereby reducing the amount of time and money on legal entanglements. This class will be taught by Michelle Horneff-Cohen of Property Management Systems.

Overview:

  • What rights do tenants/management have
  • Ways to minimize “people” problems
  • Conflict management
  • Establish a feeling of collaboration with your tenants
  • Analyzing & effectively dealing with your tenants
  • Resolving common conflicts
  • Ending the tenancy of a problem tenant

Details: Thursday, December 15, 2016, 6:00 – 9:00 p.m.

Where: Fort Mason, Building C, room 205, in San Francisco

Fee: $65 for SFAA members; $85 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or  stephanie@sfaa.org.