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California Aparment Association

Education

Select a link to learn about our current Education offerings:

For information about classes offered in the past, visit our education archive page.

Cancellation policy
If you register for an SFAA class and need to cancel you must provide at least 72 hours' notice in order to receive a full refund.

CCRM Fall 2014 Property Management Series

SFAA's 2014 Fall Property Management Series starts Tuesday, September 2, and runs through Tuesday, November 4, at the Jewish Community Center, 3200 California Street, San Francisco. Each session starts promptly at 6 p.m.

This course will give you the knowledge you need to understand and perform the day to day tasks of property management. Make your resume stand out from others when interviewing.

Topics covered in this course include:

  • Preparing the Property and Professional Leasing Skills
  • The Move-In-Process, Rent Collection and Notices
  • Resident Issues and Ending the Tenancy
  • Professional Skills for Supervisors
  • Maintenance Management: Maintaining a Property
  • Liability & Risk Management: Protecting the Investment
  • Budget Development and Implementation
  • Fair Housing: It's the Law
  • Ethics & Property Management

Fee: $750 for full series for SFAA members; $900 for full series for non-members

Managing Your Trash Costs Workshop

SFAA and Recology are sponsoring a special free 1:1 rate review session with an apartment rate specialist. Open to all apartment building owners of six units or more. Recology will help to determine the most economical way to manage your garbage, recycling, and compost collection services.

The 20-30 minute personal 1:1 service reviews will be held:

  • Friday, July 25, 2014
    Between 1:00 and 3:00 PM
  • Thursday, Aug. 7, 2014
    Between 1:00 and 4:00 PM
  • Wednesday, Aug. 13, 2014
    Between 1:00 and 3:00 PM
  • Friday, Aug. 29, 2014
    Between 1:00 and 3:00 PM

All workshops will be held at Recology Golden Gate, 900 7th Street, SF, CA 94107.

For more information visit www.SFZeroWasteRates.com. This special website includes a “rate calculator,” which customers can use to determine costs associated with different container types and sizes and to determine recycling discounts.

Please contact Elaine Bregman at (415) 575-2466, or e-mail ebregman@recology.com to schedule your 30 minute session.



Security Deposits-Appropriate Deductions and Normal Wear and Tear Class

Security deposit deductions are the primary source of dispute between renters and owners. This course provides important training for rental owners and apartment community staff, both new and experienced. Students are provided with information and are then presented with a series of questions to be resolved, building confidence and certainty one step at a time. At the end of this course, students will be able to identify appropriate and inappropriate deposit deductions and distinguish between actual damage and “normal wear and tear”, based on California law.

Objectives

  • Explain the purpose of a security deposit deduction (offset expense)
  • Identify appropriate and inappropriate deposit deductions
  • Distinguish between “normal wear and tear” and actual damage
  • Calculate prorated rent and damage charges

Details: Tuesday, July 29, 6:00 - 9:00 p.m.
Fort Mason Center in San Francisco, Building C, room 230

Fee: $55 for SFAA members; $75 for non-members

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or stephanie@sfaa.org.

Stop Lawsuits, Lower Taxes Class

Over 94% of lawsuits worldwide are filed in the United States, and business owners are the major targets.

Living your dream makes you a high-risk candidate for attack from a trial attorney and his or her clients. However, no attorney will file a lawsuit unless there are assets to obtain through the suit.

Let us teach you how to protect yourself, your family, and all you have worked for!

Details: Tuesday, August 12, 6:00 - 9:00 p.m.
Fort Mason in San Francisco, Building C, Room 210

Fee: Members $55, non-members $75

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Human Resources: Employee Recruiting, Hiring & Retention

Come learn the ins and outs of hiring and retaining an employee. Hiring employees is a process crucial to the success of a business, and as most successful small business owners know, the hiring process does not begin with the interview and end with the job offer. Rather, it involves planning and considering the job prior to an interview, recruiting and interviewing wisely to bring in the right person, and providing new workers with an orientation that enables them to get off to a strong start with the company.

In this class we will review:

  • The benefits of hiring employees.
  • How to find and hire quality employees.
  • How to choose applicant testing methods.
  • How to conduct a non-discriminatory interview.
  • How to respond to reference requests.
  • The ADA and FEHA.
  • Submitting an offer letter to a candidate.
  • The paperwork required by law for new employees.
  • Employee development and job coaching.
  • Designing and developing employee handbooks.
  • Workers’ compensation duties and procedures.
  • How to reduce employee turnover.
  • Employee disciplinary measures.
  • Legal issues and employer liability.

Details: Thursday, August 14, 2014, 6:00pm-9:00 pm

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

How to Deal with Difficult Tenants Class

Many of us deal with stress & conflict on a daily basis.  Managing rental property has become increasingly difficult due to new laws & responsibilities placed on landlords.  We can reduce the stress & avoid legal problems by understanding how to prevent & minimize conflict, by developing  positive relationships with residents, and by practicing preventative law thereby reducing the amount of time and money on legal entanglements.

In this class we will review:

  • What rights do tenants/management have
  • Ways to minimize “people” problems
  • Conflict management
  • Establish a feeling of collaboration with your tenants
  • Analyzing & effectively dealing with your tenants
  • Resolving common conflicts
  • Ending the tenancy of a problem tenant

Details: Monday, August 18, 6:00 - 9:00 p.m.
Fort Mason in San Francisco, Building C, Room 210

Fee: Members $55, non-members $75

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.


Solar Water Heating—The Landlord's Secret Profit Generator?

Solar water heating can significantly improve your bottom line by reducing your water heating costs, and increases your property value. State and Federal incentives are available to pay for a large part of the initial investment.

There are quite a few moving parts involved in the cost/benefit analysis for this type of system, but the rewards can be very exciting. With current incentives, systems can have payback times as low as five or six years, and put thousands of dollars back where they belong: in your profit column.

The class will give you a thorough introduction to the costs, benefits, and State and Federal rules that will determine whether solar water heating is for you.

The class will be given by a team from Occidental Power: Greg Kennedy, Shane Ossa, and Tor Hansson. Occidental Power has been in business since 1989, and has installed hundreds of systems in San Francisco and the Bay Area over the years.

Details: Tuesday, August 19, 6:00 - 9:00 pm
Fort Mason, Building C, Room 210

Fee: $55 for SFAA members; $75 for non-members

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or stephanie@sfaa.org.

Animals 101 Class

Are you sure that your tenant has a pet in the unit? Is the pet a comfort or support animal? What is the difference between a comfort animal and a support animal? How do you deal with a tenant who has a pet in a "no-pet" building? Is the Accommodation necessary? Is proof required for an Accommodation? What kind of proof should a landlord accept? Take this class and have these questions – and more – answered.

The class will be taught by Eric Andresen, CPM, of West Coast Property Management, Dave Wasserman of Wasserman & Stern, LLC, and Saul Ferster of Law Officer of Saul Ferster.

Eric, Dave & Saul have been dealing with pet issues for more than 10 years. Come learn the pitfalls  and the correct procedures of how to deal with tenants with pets.

Details: Thursday, August 28, 12:30 - 3:30pm
Fort Mason, Building C, Room 210

Fee: $55 for SFAA members; $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Raising Rents Class

Confused about how to calculate security deposit interest? Wondering how to increase a tenant’s rent when you haven’t done it for several years? Worried you’ve increased a tenant’s rent too much and don’t know what to do about it? Want to know what the Rent Board fee is and how to collect it from your tenants? Join the club! Even some seasoned property managers (and even lawyers) don’t know some of the ins and outs of dealing with these issues.

3 Hours count towards CCRM continued education.

Topics include:

  • Overview of options for increasing rents. (Annual/Banked, Bonds, Utility, Cap. Imp., O&M).
  • Options for Increasing Rents
    • Annual and Banked increases. How to calculate, what to do when you’ve increased too much, definition of null and void increases.

This class will be taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Tuesday, September 9, 6:00 - 9:00 p.m.

Where: Fort Mason Bldg C, room 230

Fee: $55 for SFAA members; $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Crime and Responsibility Class

Rental owners and managers are responsible to protect their residents from criminal acts that may occur on the property. Criminal activity can have a major impact on the health of a community and have negative effects on residents safety, property value and revenue growth. One of the best ways to deter crime in rental housing is through coordinated efforts with local law enforcement, neighbors, Owner/Agents and educating current residents.

This course will outline:

  • Crime and its effect on property values
  • How to prepare the property to prevent crime
  • Anti-drug policy programs
  • How to recognize illegal activity
  • How to enforce policies and eviction procedures
  • How to handle domestic violence situations
  • Megan’s Law

Details: Tuesday, September 9, 6:00 - 9:00 p.m.

Where: Fort Mason Bldg C, room 205

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Asset Protection Strategies & Disaster Preparedness Class

Protect your property from predators, creditors, liens and judgments. Protect your property for seismic retrofit.

Taught by Harry M. Barth, J.D., MBA, MSFS, CFP® & Patrick Otellini, ADM Chief Resiliency Officer and Director of Earthquake Safety for San Francisco.

Harry Barth is joining forces with Patrick Otellini to educate property owners on the pitfalls of poor planning and the opportunities to protect your assets.  Harry Barth; J.D., MBA, MSFS, CFP is a nationally recognized expert in asset protection planning. Patrick Otellini; ADM serves as the Chief Resiliency Officer and Director of Earthquake Safety for San Francisco.

Mr. Otellini will discuss:

  • General update on the soft story retrofit program (requirements, timelines, etc.)
  • Update on the soft story finance program
  • introduction of the California residential mitigation program’s rebate for seismic work and other voluntary incentives

Mr. Barth will discuss:

  • What is Asset Protection and its importance within our legal system
  • The distinction between your business and personal holdings
  • The different kinds of creditors and risk they poses to your wealth
  • Choosing the proper legal structure for your property to minimize your liabilities
  • Foreign and domestic tools & techniques for designing an “Asset Protection Blueprint”
  • Estate planning as part of asset protection planning
  • How insurance can protect you and neglect you
  • Wealth transfer to the next generation

Details: Wednesday, Sept. 10, 12:30 - 3:30 pm

Where: Fort Mason Center in San Francisco, Building C, Room 210

Fee: $55 for SFAA members; $75 for non-members

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Late Fee Class

Late rent and the landlord’s right to collect fees is the most common issue in residential landlord-tenant law. Learn whether you can enforce the late fee provision of your rental agreements.  

Clifford Fried of Fried & Williams, LLP will be instructing.

In this class we will cover:

  • To impose or not to impose, that is the question.
  • When is rent due: first, sixth or last day of the month?
  • Late fees and grace periods.
  • Avoiding waivers of late fees.
  • Proper late fees and late fee provisions.
  • Are partial rent payments the same as late rent?
  • Evictions for late payments and failure to pay late fees.

We hope to see you at this class. Don’t be late!

Details: Tuesday, September 16, 12:30 - 3:30 p.m.

Where: Fort Mason Bldg C, room 210

Fee: $55 for SFAA members; $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Compliance with EPA’s Renovation, Repair, and Painting (RRP) Rule

By popular demand, SFAA is once again offering a class that will help members understand and comply with recent changes in EPA regulations.

The Environmental Protection Agency has revised its Lead-Based Paint Renovation and Repair Regulations and now requires property owners and management companies to implement lead-safe work practices and certification training for paid contractors and maintenance professionals working in pre-1978 housing.

For information about who should take this class and who needs to be certified, please visit the EPA website here.

Course overview

The course is a one-day (eight-hour) class that explains how to comply with EPA’s Renovation, Repair, and Painting (RRP) Rule. Subjects that will be covered include:

  • health effects,
  • regulations,
  • lead-safe work practices,
  • containment,
  • cleaning, and record keeping.

The RRP class will be conducted in accordance with the EPA accredited model course in a manner that each student is able to understand with little or no knowledge of lead-based paint.

When: Tuesday, September 23, 2014, from 8:00 a.m. - 5:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 210

Fee: $295 for SFAA members; $395 for non-members

The class is limited to 20 people only! Past classes have filled quickly. First come, first served.

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Resident Screening Class

Resident screening is a valuable tool for rental owners and managers during the resident selection process.  Whether you have a rental home or multiple apartment communities, it’s important to screen all your applicants.

It's money well-spent when you consider the hundreds — even thousands of dollars — you could shell out evicting a troublesome tenant. Odds are, the tenant you may have to evict later has a history of non-payment or nuisance. Through proper screening, find out his or her background before entering into a rental contract you might regret.

Today, screening applicants means more than running a retail credit report. For example, such a report won’t provide you with eviction filings and judgments. Spend a little extra and learn more about the person about to move into your rental property. Get a report package that provides data about eviction history and retail credit information. Additional services may include a search of NSF checks, or criminal history.

In this class we will review:

  • Pre-screening and Screening the Applicants
  • Processing Applications
  • Discrimination and Fair Housing
  • Drafting Credit Policy and Credit Reports
  • How to Read Consumer Credit Reports
  • Denial, Adverse Action, Conditional Acceptance

Details: Wednesday, October 8, 6:00-9:00 p.m.
Fort Mason, Gatehouse Building

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or stephanie@sfaa.org.

Stay in compliance with our Asbestos Training Course October 16th and 17th

Violations of Asbestos regulations carry penalties of up to $25,000 per day, per violation!

If you own or manage property constructed prior to 1981, OSHA and EPA regulations presume your property poses an asbestos risk, unless an EPA certified inspector proves otherwise. Proof of an OSHA/EPA training course is required annually.

SFAA recommends taking the Asbestos 16-hour “Competent Level” Class III training course (Federal OSHA 1926.1101) (California OSHA CCR 1529.1). The training is provided by: BENCHMARK ENVIRONMENTAL.

This 16-hour mandatory course taken over two days is individually designed to meet the needs of property maintenance staff as they engage in routine facility maintenance that may require incidental disturbance of asbestos containing material. This course meets the requirements for accomplishing Class III and Class IV asbestos-related work. Training is accomplished through lectures, use of audiovisual aids, class discussion and hands-on experience.

If you and/or your maintenance staff are working on properties that may contain
asbestos, this 16-hour course is really not an option...it's necessary!

Details: Thursday, October 16, and Friday, October 17, 2014
8:00 a.m. - 5:00 p.m.

Where: Fort Mason Center in San Francisco,  Building C, Room 210

Fee: $200 for SFAA members; $300 for non-members (Respirator included)

First come, first served. No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today for both sessions at the SFAA website or by contacting Stephanie Alonzo at 415-255-2288 ext 13 or stephanie@sfaa.org.

Mold Class

Mold can create maintenance concerns for your rental property and health issues for your tenants.

SFAA's Mold Certification Class can help you prevent these problems before they arise.

This class is recommended for rental owners, property managers, and maintenance employees. It covers health affects that mold may have on your renters or employees; indoor conditions which can lead to the growth of mold and routine maintenance tasks that prevent the growth of mold.

This course counts toward two Continuing Education credits.

This class is for both current certificate holders seeking renewal and those wanting to become new certificate holders.

You must renew your Mold Certification annually. If you received Mold Certification in 2013 you must renew your certificate this year and every year moving forward to keep it valid.

Course Instructor: Benchmark

Details: Monday, November 3, 8:00am - Noon

Where: Fort Mason, Building C, Room 205

Fee: $75 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today for both sessions at the SFAA website or by contacting Stephanie Alonzo at 415-255-2288 ext 13 or stephanie@sfaa.org.

Modern Marketing Class

Every property, regardless of its size, demographic, type or location, requires a solid marketing strategy in order to succeed and obtain the highest revenue possible.

Marketing refers to the process of promoting and selling a product or service that attracts potential customers and influences them to make a purchasing decision. Multifamily marketing occurs both internally (to retain current residents) and externally (to attract new prospects).

The Owner/Agent must play an active role in promoting the property, ensuring the correct platforms and media outlets are being used and providing a return on investment. In order to do so, the Owner/Agent must understand how to correctly position the property and how to best distribute their message to the public.

Details: Wednesday, November 5, 6:00pm - 9:00pm

Where: Fort Mason, Building C, Room 210

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today for both sessions at the SFAA website or by contacting Stephanie Alonzo at 415-255-2288 ext 13 or stephanie@sfaa.org.

Human Resources: Employee Recruiting, Hiring & Retention

Come learn the ins and outs of hiring and retaining an employee. Hiring employees is a process crucial to the success of a business, and as most successful small business owners know, the hiring process does not begin with the interview and end with the job offer. Rather, it involves planning and considering the job prior to an interview, recruiting and interviewing wisely to bring in the right person, and providing new workers with an orientation that enables them to get off to a strong start with the company.

In this class we will review:

  • The benefits of hiring employees.
  • How to find and hire quality employees.
  • How to choose applicant testing methods.
  • How to conduct a non-discriminatory interview.
  • How to respond to reference requests.
  • The ADA and FEHA.
  • Submitting an offer letter to a candidate.
  • The paperwork required by law for new employees.
  • Employee development and job coaching.
  • Designing and developing employee handbooks.
  • Workers’ compensation duties and procedures.
  • How to reduce employee turnover.
  • Employee disciplinary measures.
  • Legal issues and employer liability.

Details: Wednesday, December 3, 2014, 6:00pm-9:00 pm

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $55 for SFAA members; $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Four-Hour Lead Safe Renovator Refresher Class

If you’ve already completed the 8-hour Lead Safe Renovator – Initial, you are eligible for this 4-hour refresher training. The EPA requires Certified Renovators take this refresher training course every five years to maintain compliance with the Renovation, Repair and Painting (RRP) Rule.

This refresher training course was developed by the EPA, in collaboration with the U.S. Department of Housing and Urban Development (HUD), to train renovation, repair, and painting contractors how to work safely in housing with lead-based paint and comply with EPA's RRP Rule, and HUD's Lead Safe Housing Rule.

  • 4 Hours of Interactive Refresher Training
  • Hands-on Classroom Experience
  • Lead Renovator Certification Renewal

Details: Tuesday, Dec. 9, 8:00 am - Noon

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $75 for SFAA members; $150 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Four-Hour Asbestos Refresher Class

OSHA AND EPA REGULATIONS REQUIRE: Mandatory Annual Asbestos Awareness Training Courses for maintenance operators and supervisors who have an Asbestos Certification.

Class IV “Worker Training” is designed for maintenance and custodial related occupations which employees contact but do not disturb Asbestos Containing Material or Presumed Asbestos Containing Material, and activities of dust clean-up, waste and debris resulting from either an abatement project of small scale or maintenance activities that do disturb asbestos.

Details: Monday, Dec. 15, 8:00 am - Noon

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $75 for SFAA members; $150 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.