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California Aparment Association

Education

Select a link to learn about our current Education offerings:

For information about classes offered in the past, visit our education archive page.

Cancellation policy
If you register for an SFAA class and need to cancel you must provide at least 72 hours' notice in order to receive a full refund.

CCRM Property Management Series

SFAA's 2016 Summer Property Management Series starts Thursday, July 7, and runs through Thursday, September 8, at the Jewish Community Center
3200 California St., Room 206, San Francisco, CA 94123. Classes are held Thursdays from 6:00 - 9:00 p.m.

This course will give you the knowledge you need to understand and perform the day to day tasks of property management. Make your resume stand out from others when interviewing.

Topics covered in this course include:

  • Preparing the Property and Professional Leasing Skills
  • The Move-In-Process, Rent Collection and Notices
  • Resident Issues and Ending the Tenancy
  • Professional Skills for Supervisors
  • Maintenance Management: Maintaining a Property
  • Liability & Risk Management: Protecting the Investment
  • Budget Development and Implementation
  • Fair Housing: It's the Law
  • Ethics & Property Management

Download the Summer 2016 CCRM registration flyer here.

Fee: $750 for full series for SFAA members; $900 for full series for non-members

CCRM Fall 2016 Series

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Marijuana and Your Rental Property Class

This class will cover the following:

  • Federal, State, and Local Law
  • Landlord Concerns
  • Grounds for Eviction
  • Legality of Marijuana
  • Solutions
  • Recovering Possession

This class will be taught by Stephen Williams of Fried & Williams, LLP. Steve’s experience includes counseling property owners in many areas of the law, including landlord/tenant, co-ownership and neighbor disputes, and purchase/sales transactions.  He has represented clients in court, at arbitration, at mediation, and at government agency hearings, including Rent Board hearings. He has extensive litigation experience and has argued cases before the California Court of Appeal.

Details: Wednesday, June 29, 2016, 2:00 – 5:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 210

Fee: $65 for SFAA members; $85 for non-members

All cancellations must be made 72 hours prior to the class to receive a full refund.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or †stephanie@sfaa.org.

Three-Day Notice Class

Did you know there is a new 3 Day Notice to Pay Rent or Quit? Did you know that currently there is not a 3 Day Notice to Covenant or Quit? Are you sure that you are preparing and serving the three-day notice correctly? Did you know that you can’t include parking charges or late fees? How are you serving the notice? Do you have proof of receipt? A three-day notice is just a piece of paper if it’s not completed properly and you don’t have follow through. Come and learn all the new ins and outs of serving a 3 Day Notice.

The class will be taught by Attorney Frank Kim and Jo Biel of Eviction Assistance. Jo and Frank have been processing three-day notices for more than 25 years. Come learn the pitfalls of preparing and serving these notices.

Details: Thursday, July 7, 6:00-9:00 p.m.

Where: Fort Mason, Building C, Room 230

Fee: $45 for SFAA members; $55 for non-members

All cancellations must be made 72 hours prior to the class to receive a full refund.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or  stephanie@sfaa.org.

Owner Move In (OMI) & Ellis Act Eviction Class

Do you or a family member need to move back into your unit/home?  Will I have to pay a relocation fee to have my tenant move out? How long do I have to wait to start renting out my unit again after an Ellis eviction?  If you have these types of questions come and learn the answers.

 

This class will cover the basics of completing an Owner-Move In or an Ellis Act eviction under provisions of the San Francisco Rent Ordinance. The essential steps for each procedure will be reviewed and the advantages, pitfalls and dangers of each will be discussed in detail.  An open question and answer session will follow the seminar. If you are interested in taking back possession of your rental property for personal use, this seminar is a must.

Instructed by Frank Kim of Eviction Assistance.

Details: Thursday, July 20, 6:00 – 9:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room TBD

Fee: $65 for SFAA members; $85 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or †stephanie@sfaa.org.

Unlawful Detainer Class

Instructed by Jo Biel of Eviction Assistance

Eviction Law 101: Preparing the forms for an eviction lawsuit aka Unlawful Detainer from beginning to end to ensure compliance with the law and other legal requirements. Understanding Unlawful Detainers in San Francisco and the guidelines under the San Francisco rent Control Ordinance.

Parties are required to file an Unlawful Detainer eviction lawsuit to evict their tenant after giving proper written notice to pay/cure/quit or vacate.  Discussions will include varying types of notices, unlawful detainer causes of action, rent control, and the basic fundamentals of preparing the forms and filing an eviction lawsuit with lots of question and answer session time.

This class informs the student how to properly understand, prepare and serve the necessary forms for completing an unlawful detainer (eviction lawsuit) from start to finish, with a good working knowledge of the principals of unlawful detainer proceedings.

Major topics:

  • Review Unlawful Detainers
  • Reviewing a three-day notice to pay rent or quit
  • Preparing the Unlawful Detainer forms
  • Serving the Unlawful Detainer
  • Contested v. Uncontested
  • Request to enter Default forms
  • Request to Enter Default Judgment form
  • Memorandum to set cause for trial
  • Writ of execution for possession form
  • Sheriff final eviction form for varying counties

Details: Thursday, July 28, 6:00 – 9:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 210

Fee: $65 for SFAA members; $85 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or †stephanie@sfaa.org.

Landlord 101

SFAA's popular two-part Landlord 101 class provides property owners and managers with the latest best practices around beginning and ending tenancy. Landlord 101 is taught by SF's top Real Estate attorneys Dave Wasserman of Wasserman-Stern and Curtis Dowling of Dowling-Marquez, LLP.
Both of these classes count toward CCRM continued education:

  • Part I - Beginning the tenancy
    Tenant selection. Application process. Signing the Lease. Security deposits. Move-in inspection. Rent Collection. Enforcement of terms. Notices. Annual rent increases. Interest payments on security deposits. Tenant Relations.

  • Part II - Ending the Tenancy
    Notices to vacate. Initial Inspections. Move-out inspections. Security deposit return. Deductions. Wear and tear. Personal property abandonment. Unit damage. Eviction rules and process. Rent Control overview.

Details: Tuesday, August 16 and Tuesday, August 23, 12:30 – 3:30 p.m.

Where: Fort Mason, Building C, room 205, in San Francisco

Fee - SFAA members:

Fee - non members:

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Leasing Bootcamp

WE WANT YOU!!!! Are you armed to sell in todayís tough economic times? Does the cheapest rent really win every time?

Come and learn new skills or fine-tune your existing techniques, and tailor your presentation to fit YOU! Convert more, close more and gain the confidence you need to be a sales superstar!

In this class you will learn what your responsibilities are as a leasing professional, how to prepare a property for market, how to choose comparable properties, complete a market survey and how to calculate revenue formulas to set market rents. Additionally, you will learn the do’s and don’ts of Fair Housing as it relates to leasing, how to advertise and market a property for market.  Leasing is selling and you will learn the basic techniques telephone and email etiquette, how to give a tour with safety tips, how to provide value added selling, resolve objections and closing techniques.  Once you have closed the deal, we will discuss how to process applications, credit checks, collect deposits and other fees.

This class will be taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Thursday, September 1, 6:00 - 9:00 p.m.
Fort Mason, Building C, room 210, in San Francisco

Fee: $100 for SFAA members; $150 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Customer Service Side of Property Management Class

What does Customer Service meant today versus 20 years ago?  How are we to stay on top of our reputation in the industry?  Come learn strategies to stay connected with your residents and owners in a positive way to build customer loyalty and satisfaction.

This course will be presented by Michelle Horneff-Cohen of Property Management Systems.

Details: Thursday, September 8, 6:00 – 9:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 230

Fee: $65 for SFAA members; $85 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or  stephanie@sfaa.org.

Managing Rental Housing Class

Owning and managing rental housing in San Francisco is more complicated than it used to be. Why not get help managing your investment? This class can help you successfully create, maintain, and terminate a tenancy by providing step-by-step instructions. Learn the importance of tenant screening policies, fair housing laws, and security deposits.

This course will cover the following four major categories of rental housing operations:

  • “Creating the Tenancy”
  • “During the Tenancy”
  • “Termination of the Tenancy”
  • “Post-Tenancy”

This course is based upon the Managing Rental Housing Reference Guide (Ninth
Edition), a publication of the California Apartment Association. It will be used as a
reference text throughout the course. Students will be provided a copy of the 9th Edition Reference Guide as part of the class fee.

Managing Rental Housing is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Tuesday, September 20, 8:00 a.m. - 5:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $110 for SFAA members; $220 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Human Resources: Employee Recruiting, Hiring & Retention

Come learn the ins and outs of hiring and retaining an employee. Hiring employees is a process crucial to the success of a business, and as most successful small business owners know, the hiring process does not begin with the interview and end with the job offer. Rather, it involves planning and considering the job prior to an interview, recruiting and interviewing wisely to bring in the right person, and providing new workers with an orientation that enables them to get off to a strong start with the company.

In this class we will review:

  • The benefits of hiring employees.
  • How to find and hire quality employees.
  • How to choose applicant testing methods.
  • How to conduct a non-discriminatory interview.
  • How to respond to reference requests.
  • The ADA and FEHA.
  • Submitting an offer letter to a candidate.
  • The paperwork required by law for new employees.
  • Employee development and job coaching.
  • Designing and developing employee handbooks.
  • Workersí compensation duties and procedures.
  • How to reduce employee turnover.
  • Employee disciplinary measures.
  • Legal issues and employer liability.

Details: Wednesday, September 21, 6:00 - 9:00 p.m.
Fort Mason Building C, room 205

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or †stephanie@sfaa.org.

Passthroughs and Raising Rents

Rent Board mysteries revealed! The Rent Ordinance contains many options for increasing tenants' rent and recouping expenses that are available to landlords. Come and learn what some of the little-used increases are and how to apply for them. Gain insights into other Rent Board rules that often confound even the savviest landlords.

Topics include options for completing a passthrough, including:

  • Bond Passthroughs (water and general)
  • Utility Petition (PG&E)
  • Capital Improvement Petitions
  • O&M Petitions
  • Other options: Comparables petition, 1.21, etc.

Passthroughs is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Thursday, September 22, 6:00 Ė 9:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $65 for SFAA members; $85 for non-members

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or †stephanie@sfaa.org.