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California Aparment Association

Education

Select a link to learn about our current Education offerings:

For information about classes offered in the past, visit our education archive page.

Cancellation policy
If you register for an SFAA class and need to cancel you must provide at least 72 hours' notice in order to receive a full refund.

CCRM Summer 2015 Property Management Series

SFAA's 2015 Summer Property Management Series starts Tuesday, July 7, and runs through Tuesday, September 8, at the Jewish Community Cente, 3200 California Street, San Francisco. Sessions begin promptly at 6:00 p.m.

This course will give you the knowledge you need to understand and perform the day to day tasks of property management. Make your resume stand out from others when interviewing.

Topics covered in this course include:

  • Preparing the Property and Professional Leasing Skills
  • The Move-In-Process, Rent Collection and Notices
  • Resident Issues and Ending the Tenancy
  • Professional Skills for Supervisors
  • Maintenance Management: Maintaining a Property
  • Liability & Risk Management: Protecting the Investment
  • Budget Development and Implementation
  • Fair Housing: It's the Law
  • Ethics & Property Management

Download the Summer 2015 CCRM registration flyer here.

Fee: $750 for full series for SFAA members; $900 for full series for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.


Serving Notices Class

Instructed by Jo Biel of Eviction Assistance

Are you serving notice according to the law? One simple Mistake Could Cost You!
Every day, landlords are serving 3-day notices to their residents and every day, landlords are getting into trouble for serving them incorrectly.

Protect yourself and your investment by learning how to properly serve eviction and 3-day notices. Get the legal counseling you need from a specialist in landlord/tenant law.

Details: Wednesday, August 5, 2015, 6:00 - 9:00 p.m.

Where: Fort Mason Bldg C, room 205

Fee: $55 for SFAA members; $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Modern Marketing Class Ė Don't miss out on how to market your property

Every property, regardless of its size, demographic, type or location, requires a solid marketing strategy in order to succeed and obtain the highest revenue possible. Marketing refers to the process of promoting and selling a product or service that attracts potential customers and influences them to make a purchasing decision. Multifamily marketing occurs both internally (to retain current residents) and externally (to attract new prospects).

The Owner/Agent must play an active role in promoting the property, ensuring the correct platforms and media outlets are being used and providing a return on investment. In order to do so, the Owner/Agent must understand how to correctly position the property and how to best distribute their message to the public.

Details: Thursday, August 6, 2015, 6:00 - 9:00 p.m.
Fort Mason Building C, Room 205

Fee: $85 for SFAA members; $100 for non-members

Landlord Etiquette Class

Can I just walk into a unit? Can I rent to only 1 person?  Can’t I wait to return the security deposit until I think everything is to my satisfaction?    I don’t like my tenant anymore can I make them leave?  I don’t want to rent to a couple, is that okay? Come learn all the do’s and don’ts of being a landlord.

This class will be taught by Clifford E. Fried and Steven C. Williams of Fried & Williams, LP.  Clifford has been practicing real estate and business law for over 25 years and Steve has been practicing law since passing the bar exam in 1999 from Golden Gate University.

Details: Tuesday, August 11, 2015, 12:30 - 2:30 p.m.
Fort Mason Building C, Room 205

Fee: $55 for SFAA members; $85 for non-members

Landlord 101 with Dave Wasserman and Curtis Dowling

SFAA's popular two-part Landlord 101 class provides property owners and managers with the latest best practices around beginning and ending tenancy. . Landlord 101 is taught by SF's top Real Estate attorneys Dave Wasserman of Wasserman-Stern and Curtis Dowling of Dowling-Marquez, LLP.

Both of these classes count toward CCRM continued education:

  • Part I - Beginning the tenancy
    Tenant selection. Application process. Signing the Lease. Security deposits. Move-in inspection. Rent Collection. Enforcement of terms. Notices. Annual rent increases. Interest payments on security deposits. Tenant Relations.

  • Part II - Ending the Tenancy
    Notices to vacate. Initial Inspections. Move-out inspections. Security deposit return. Deductions. Wear and tear. Personal property abandonment. Unit damage. Eviction rules and process. Rent Control overview.

    Details: Tuesday, August 25, 12:30-4:30 pm
    Fort Mason Building C, room 210

Fee: $55 for SFAA members; $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Pre-registration required. For questions, contact Stephanie Alonzo at 415-255-2288 ext 13 or stephanie@sfaa.org.

Managing Rental Housing Class

Owning and managing rental housing in San Francisco is more complicated than it used to be. Why not get help managing your investment? This class can help you successfully create, maintain, and terminate a tenancy by providing step-by-step instructions. Learn the importance of tenant screening policies, fair housing laws, and security deposits.

This course will cover the following four major categories of rental housing operations:

  • “Creating the Tenancy”
  • “During the Tenancy”
  • “Termination of the Tenancy”
  • “Post-Tenancy”

This course is based upon the Managing Rental Housing Reference Guide (Ninth
Edition), a publication of the California Apartment Association. It will be used as a
reference text throughout the course. Students will be provided a copy of the 9th Edition Reference Guide as part of the class fee.

Managing Rental Housing is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Saturday, August 29, 2015, 8:00 a.m. - 5:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $110 for SFAA members; $220 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.


Human Resources: Employee Recruiting, Hiring & Retention Class

Come learn the ins and outs of hiring and retaining an employee. Hiring employees is a process crucial to the success of a business, and as most successful small business owners know, the hiring process does not begin with the interview and end with the job offer. Rather, it involves planning and considering the job prior to an interview, recruiting and interviewing wisely to bring in the right person, and providing new workers with an orientation that enables them to get off to a strong start with the company.

In this class we will review:

  • The benefits of hiring employees.
  • How to find and hire quality employees.
  • How to choose applicant testing methods.
  • How to conduct a non-discriminatory interview.
  • How to respond to reference requests.
  • The ADA and FEHA.
  • Submitting an offer letter to a candidate.
  • The paperwork required by law for new employees.
  • Employee development and job coaching.
  • Designing and developing employee handbooks.
  • Workers’ compensation duties and procedures.
  • How to reduce employee turnover.
  • Employee disciplinary measures.
  • Legal issues and employer liability.

Details: Thursday, September 3, 2015, 6:00 - 9:00 p.m.

Where: Fort Mason Bldg C, room 205

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.


Four-Hour Asbestos Refresher Class

OSHA AND EPA REGULATIONS REQUIRE: Mandatory Annual Asbestos Awareness Training Courses for maintenance operators and supervisors who have an Asbestos Certification.

Class IV “Worker Training” is designed for maintenance and custodial related occupations which employees contact but do not disturb Asbestos Containing Material or Presumed Asbestos Containing Material, and activities of dust clean-up, waste and debris resulting from either an abatement project of small scale or maintenance activities that do disturb asbestos.

Details: Monday, September 14, 8:00 a.m. - Noon

Where: Fort Mason Bldg C, room 210

Fee: $75 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.


Crime and Responsibility in Rental Housing Class

Rental owners and managers are responsible to protect their residents from criminal acts that may occur on the property. Criminal activity can have a major impact on the health of a community and have negative effects on residents safety, property value and revenue growth. One of the best ways to deter crime in rental housing is through coordinated efforts with local law enforcement, neighbors, Owner/Agents and educating current residents.

This course will outline:

  • Crime and its effect on property values
  • How to prepare the property to prevent crime
  • Anti-drug policy programs
  • How to recognize illegal activity
  • How to enforce policies and eviction procedures
  • How to handle domestic violence situations
  • Megan’s Law

Details: Wednesday, July 22, 6:00 - 9:00 p.m.

Where: Fort Mason Bldg C, room 205

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

For questions, contact Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Credit Screening Class

Need a credit report for your prospective tenant?  What kind of credit report should you run? With today’s complicated application and credit screening regulations, you can’t afford to be confused.  Avoid unnecessary expense & loss of rental income. Come and learn from Kathy Parsons from Credit Bureau Associates on how to properly run a credit screening.

In this class we will cover:

  • Learn how to read your credit report.
  • Learn the key factors that influence your risk score.
  • Learn how to communicate with creditors.
  • Negotiate settlements and resolution of disputes and outstanding balances.
  • Learn how to dispute items that appear on your credit report with the national credit bureaus.
  • Prepare an action plan to meet your goals and prevent negative credit in the future.

Details: Wednesday, September 16, 2015, 6:00 - 9:00 p.m.

Where: Fort Mason Bldg C, room 205

Fee: $55 for SFAA members; $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Passthroughs Class

Rent Board mysteries revealed. The Rent Ordinance contains many options for increasing tenants' rent and recouping expenses that most landlords don’t take advantage of. Come and learn what some of the little-used increases are and how to apply for them as well as learn about other Rent Board rules that often confound even the savviest landlords.

Topics include options for completing a passthrough, including:

  • Bond Passthroughs (water and general)
  • Utility Petition (PG&E)
  • Capital Improvement Petitions
  • O&M Petitions
  • Other options: Comparables petition, 1.21, etc

Passthroughs is taught by Michelle Horneff-Cohen of Property Management Systems.

Details: Tuesday, October 20, 2015, 6:00 - 9:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $55 for SFAA members; $75 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.

Fair Housing Class (It's the Law!)

It is the Owner/Agent’s responsibility to be aware of the laws regarding fair housing.

Fair housing practices are not only ethical, they are good business. With discrimination complaints, undercover investigations, and fines and penalties on the rise, it is imperative that all owners and employees are trained to understand and abide by all federal, state and local laws regarding fair housing.

Details: Tuesday, November 3, 2015, 6:00 - 9:00 p.m.

Where: Fort Mason Center in San Francisco, Building C, Room 205

Fee: $85 for SFAA members; $100 for non-members

No refunds or credits will be given to registrants who cancel less than three business days before the class.

Register today by contacting Stephanie Alonzo at 415.255.2288 x13 or stephanie@sfaa.org.