San Francisco Apartment Association

CEOP

The Code Enforcement Outreach Program (CEOP) is an innovative program designed to improve communication and cooperation between tenants and rental property owners. CEOP is a joint project of the Department of Building Inspection (DBI), SFAA and tenant organizations.

The program’s goal is to get the City and the community to work together to bring housing into code compliance and to achieve the abatement of violations prior to the involvement of DBI and/or the City Attorney’s Office. This program will result in better, faster service to clients and save funds that the Department can use on other enforcement services and programs. CEOP can save property owners money before fines are assessed and attorney fees are necessary.

Community outreach coordination, counseling, and mediation assistance are among the services provided by the SFAA and participating agencies.

Its services are available to all San Francisco rental property owners and tenants including those who are not members of the partner agencies.  If you are a rental property owner and would like additional information or participate in the program contact Charley at SFAA -- (415) 255-2288 or email charley@sfaa.org.

The DBI works in cooperation with these organizations:

  • Chinatown Community Development Corporation
  • Housing Rights Committee of San Francisco
  • St. Peter's Housing Committee
  • San Francisco Apartment Association
  • Tenderloin Housing Clinic

Property Owners

The program provides support owners as they work with the DBI and tenant organizations to bring housing into code compliance. CEOP clarifies the respective rights and responsibilities or property owners and tenants to expedite code enforcement. In addition, property owners may utilize this program if they are having problems with tenants, including disputes involving access to a unit or damages.  For owners the program is able to:

  • Answer your questions about housing Code and compliance issues.
  • Provide a mentor program to counsel and help you to comply with repair requests in a timely manner
  • Mediate between you and your tenants on housing complaints.

For further questions about his program, call the Department of Building Inspection, Housing Inspection Services at: (415) 558-6412.

Tenants

The CEOP helps tenants of rental units in the City of San Francisco obtain the repairs they need. These nonprofit Tenant's Rights Associations can assist tenants:

The Housing Rights Committee of San Francisco
(415) 703-8644
Causa Justa :: Just Cause
(415) 487-9203

For over a decade these organizations have provided tenant's rights counseling, advocacy, and eviction prevention for all San Francisco renters. They will:

  • Answer your questions about tenant's rights regarding the Housing Code and habitability compliance.
  • Help you notify your landlord in writing about needed repairs and facilitate completion of those repairs before housing inspection services are required.
  • Act as a liaison between you and the Department of Building Inspection when you require Housing inspection services to secure needed repairs.
  • Conduct workshops to educate tenants about their role in ensuing housing code compliance in their rental units.